A bus operator has responded to concerns raised by Boroughbridge parents about a new service serving schoolchildren.

East Yorkshire Motor Services Ltd, which trades as East Yorkshire Buses, this week took over the 22 service, which French-owned Transdev ran between Ripon and Boroughbridge.

The move, funded by North Yorkshire Council, means Boroughbridge High School pupils now have to use the 82 or 83.

However, parents claimed they were “not informed” about the change of operator and pupils’ pre-paid Transdev tickets were no longer valid.

The Stray Ferret put these concerns to East Yorkshire Buses. A spokesperson yesterday said:

Duncan Gray, whose granddaughter is a pupil at the school, told the Stray Ferret some children were “were initially refused to travel” with Transdev tickets, but after “protests from parents” they were permitted.

The spokesperson said in response:

Another parent Tasha Newcombe, who also expressed concerns to the Stray Ferret following the change of operator, today said ticketing was "not the issue" now — instead the problem is “how late the bus is running”.

She added:

Mr Gray reiterated Ms Newcombe's concerns, adding his wife is driving their grandchildren to school this week as the bus has been "15 to 20 minutes late in the mornings". He also said:

East Yorkshire Buses said its priority was the “provision of reliable, efficient and customer-centric transport solutions”.

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